Request the GetYourGuide Product CSV File from ExperienceBank

How to Request the GetYourGuide Product CSV File from ExperienceBank for the First Time

This step-by-step guide will walk you through the process of requesting the GetYourGuide product CSV file from ExperienceBank for the first time.

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Step 1: Log in to ExperienceBank

Start by logging into your ExperienceBank account.

• Click here to open the ExperienceBank login page.
• Enter your credentials and Log In.

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Step 2: Navigate to the GetYourGuide Section

Once logged in:

• Use the search bar to find “GetYourGuide”.
• Click “Enable” to initiate the connection.

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Step 3: Enter Your GYG Supplier ID

On the GetYourGuide page:

• Locate Step 1: Enter your GetYourGuide Supplier ID
• Enter your GetYourGuide Supplier ID (you can find this ID in your GYG supplier account).

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Step 4: Submit Your Request

After entering your supplier ID:

• Proceed to Step 2: Request GetYourGuide Products CSV File.
• Click “Request OTA CSV” to submit your request.
• You will receive a confirmation on-screen acknowledgment of your submission.

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Step 5: Receive the GYG Product CSV File

Once your request is submitted:

• The GetYourGuide product CSV file will be sent to your supplier contact email registered with ExperienceBank.
• This process typically takes 1-2 working days.

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Step 6: Import the GYG Product CSV File into ExperienceBank

After receiving the CSV file:

• Import it into ExperienceBank.
• Begin the GetYourGuide product mapping process.

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Important Considerations

• Ensure you have a valid reason for requesting the GYG product CSV file.
• Processing time may take up to 1-2 working days, so please allow sufficient time.

By following these steps, you can successfully request and import the GetYourGuide product CSV file into ExperienceBank for the first time. If you encounter any issues, feel free to contact our support team for assistance at Support@experiencebank.travel.

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