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Effortless Control of Options, Tickets Categories, Guest field and Add-Ons

Updated
ByArin George

Flexibility at Your Fingertips: Effortlessly Manage Options, Ticket Categories, Guest Fields, and Add-ons

Discover how ExperienceBank empowers you to take full control of your activity setup. This guide walks you through managing the visibility of Options, Ticket Categories, Guest Fields, and Add-ons, enabling seamless sharing and unsharing with OTAs.

Scenario

Imagine you want to disable a Ticket Category, Guest Field, Add-on, or Option for a specific Marketplace (OTA) without affecting others. Here are some examples:

  • Hide a Ticket Category, such as “Student Discount,” for OTA 1 while keeping it available for others.
  • Disable an Option, such as “10:00 AM Walking Tour,” for OTA 1 while sharing it with other OTAs.
  • Exclude a Guest Field, like “Dietary Preferences,” for OTA 2 but keep it visible for OTA 3.
  • Temporarily remove an Add-on, such as a photo package, for a particular OTA.

With this feature, you can manage these elements effortlessly. If requirements change, you can re-enable them with just a few clicks.

Step 1: Access the ExperienceBank Login Page

Begin by navigating to the ExperienceBank login page through this URL:
https://app.experiencebank.io/.

Step 2: Log In Using Your Supplier Contact Email ID

On the login page:

  • Enter your supplier contact email ID.
  • If you’ve forgotten your password, click “Forgot password” to start the recovery process.

Once logged in, you’ll be redirected to the ExperienceBank dashboard. Cheers! 😃

Step 3: Navigate to the Marketplace (OTA)

From the dashboard:

  • Use the Search bar at the top to find the desired Marketplace (OTA).
  • When the OTA appears in the search results, click SETTINGS to open it.

Step 4. Navigate to the the Product (Activity)

In the Products page:

  • Locate the product for which you want to manage elements such as Options, Ticket Categories, Guest Fields, or Add-ons.
  • Click on the three dots next to the product to open the Details.

💡 Tip: If you have many products, use the Search bar to find your product quickly.

Step 5 Navigate to the Options

On the Product Details page:

  • You’ll see sections for Options, Add-ons and Guest Fields.
  • Click anywhere on the Option tab to expand the Options section. (I am clicking 9:00 AM, Walking Tour option)

The Options section is divided into two parts:

  1. Basic Info: Displays option details.
  2. Ticket Categories: Displays associated ticket categories.

Note: Options represent start times or variations of an activity. For example:

  • Option 1: 10:00 AM Walking Tour with Food
  • Option 2: 5:00 PM Walking Tour without Food

💡 Tip: If you have many Options, use the Search bar to quickly locate the one you need.

Step 6. Hiding and unhiding the Option

To Hide an Option:

  1. Navigate to the Option tab.
  2. Click the Hide Icon to hide the option.
    Alternatively: Navigate to the Basic Info section of option. Click the three dots under Actions and select Hide to make the option unavailable for the OTA.

To Unhide an Option:

  1. Click the same Hide Icon to make the option available again.
    Alternatively: Click the three dots under Actions and select Make Available.

For Example: In the GIF animation below, I demonstrate the process of hiding and unhiding the “10:00 AM Walking Tour” option. 

Step 7. Hiding and unhiding the Ticket Categories

To Hide a Ticket Category:

  1. In the Options section, locate the Ticket Categories list.
  2. Click the Hide Icon next to the ticket category you want to hide.
    Alternatively: Click the three dots under Actions for the desired category and select Hide to make it unavailable for the OTA.

To Unhide a Ticket Category:

  1. Click the same Hide Icon to make the ticket category available again.
    Alternatively: Click the three dots under Actions and select Make Available.

Example:
In the GIF animation below, I demonstrate hiding and unhiding the “Adult Special Fare” ticket category.

Step 8: Managing Guest Fields and Add-ons

To Hide or Unhide Guest Fields or Add-ons:

  1. Navigate to the relevant section on the Product Details page.
  2. To hide a Guest Field or Add-on, click the Hide Icon next to the item you want to hide.
    • Alternatively: Click the three dots under Actions next to the item and select Hide.
  3. To unhide a Guest Field or Add-on, click the same Hide Icon to make it available again.
    • Alternatively: Click the three dots under Actions and select Make Available.
 

FAQ: Managing Options, Guest Fields, and Add-ons on ExperienceBank

  1. What are these elements on ExperienceBank?
    • Options: Activity variations or start times (e.g., morning vs. evening tours).
    • Ticket Categories: Pricing categories such as Adult, Child, Senior, etc.
    • Guest Fields: Custom fields required during booking (e.g., names, dietary preferences).
    • Add-ons: Additional purchasable features (e.g., transportation, photo packages).
  2. Can I add or delete these elements directly on ExperienceBank?
    No, these elements are created in the merchant’s booking system. ExperienceBank allows you to control their visibility.
  3. Where do these elements come from?
    They are synced automatically from the merchant’s booking system and reflect the activity setup.
  4. What is the purpose of hiding/unhiding elements?
    To customize what each OTA sees. For example:
    • Hide specific Add-ons for OTAs where they are irrelevant.
    • Tailor Options and Ticket Categories to suit each OTA’s audience.
  5. Can I modify these elements directly on ExperienceBank?
    No, any modifications must be made in the merchant’s booking system. Updates sync automatically with ExperienceBank.

By following this guide, you can seamlessly manage Options, Ticket Categories, Guest Fields, and Add-ons, ensuring a tailored experience for each OTA.

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