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Connect your new product on GetYourGuide Suppliers Account

UpdatedJanuary 12, 2026
ByArin George

How to Connect the New Products Option on GetYourGuide Supplier’s Account

This step-by-step article describes how to connect the Product Option on the GetYourGuide Supplier’s Account.

Step 1. Log in to your GetYourGuide Supplier Account

  1. Open the GetYourGuide Supplier Portal by visiting: https://supplier.getyourguide.com/
  2. Click Log in in the top-right corner of the page.
  3. Enter your GetYourGuide account email address and password to sign in.

Please refer to the GIF below for a visual demonstration.

Note – In case, you forgot the password OR Unsure about your logging credentials please contact your GetYourGuide account manager.

Step 2. Open the Manage Products Page

To access the Manage Products page, hover your mouse over the Manage tab in the top menu. A dropdown menu will appear—click on Products from the list.

 

Step 3. Open the Required Product and Configure Connectivity Settings

  1. After clicking Products from the dropdown menu, the Products page will open.
  2. Locate the required product and click See details.
  3. On the product details page, click Edit in the top-right corner.
  4. From the left-hand menu, navigate to Connectivity settings.

Configure the Connectivity Settings

On the Connectivity settings page, follow the steps below to connect the product with TrekkSoft / ExperienceBank:

  1. Under “Do you use an online reservation system?”, select “Yes, I use a reservation system.”
  2. From the reservation system dropdown menu, select TrekkSoft / ExperienceBank.
  3. Select your External Product ID from the dropdown menu, or enter it manually.

For the first-time connection, manual entry of the product ID is always required.

Notes: A) Product list sync (NEW):

As TrekkSoft/ExperienceBank supports the product list endpoint for automatic product ID generation, you can select your product name directly from the dropdown OR 

If you Couldn’t find your product in the list? You need to Click on the link to manually enter the External product ID.

B) Important:
 Ensure that there are no extra spaces in the External Product ID.

Step 4. Settings up Product Configuration

  1. Once you have completed the Connectivity Settings, you must configure the product to make it visible online. During this step, you will be required to provide and review the following information:
    1. Pricing Category
    2. Capacity Information
    3. Price
    4. Addon (Optional)
    5. Validate

Step 5. Product Validation

  1. The final step of the product configuration process is Product Validation. After correctly setting up the Pricing Category, Capacity Information, Price, and Add-ons (if applicable), you will reach the validation stage.
  2. Click the Continue button under the Validate step. If all configurations are correct, a success message will appear confirming that the product has been successfully connected to your reservation system.

Important Note:

  • Before validating the product, ensure that the pricing categories match exactly on both ExperienceBank and GetYourGuide.Example: If you have only Adult and Infant pricing categories on ExperienceBank, you must add only Adult and Infant on GetYourGuide. Any mismatch will result in a validation error on GetYourGuide.

Note – External Product ID and the GetYourGuide Option ID are the same.

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